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ChatGPT offers a Browse with Bing plug-in which offers a similiar experience found on Copilot. As of May 4, Copilot moved from limited preview to open preview, meaning that now everyone can access it for free.Īlso: What is Copilot (formerly Bing Chat)? Here's everything you need to knowįrom testing the chatbot, ZDNET found that it solved two major issues with ChatGPT, including access to current events and linking back to the sources it retrieved its answer from. In February last year, Microsoft unveiled a new AI-improved Bing, now known as Copilot, which runs on GPT-4, the newest version of OpenAI's language model systems. CloseĬopilot f eatures: OpenAI's most advanced LLM, GPT-4 | Has access to the internet | Works like a search engine with information on current events | Free If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews.
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This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. This can be a huge help in improving the efficiency of your customer services team, ensuring that your staff are dealing with the more relevant and potentially lucrative conversations, customers and leads while smaller, simpler enquiries are handled by the chatbot.ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. This means that a chatbot can help to take some of the strain from a customer services team, automating simpler interactions, with Flow XO allowing human agents to step in if necessary before handing back over to the chatbot to complete the conversation. Instead, a chatbot uses the workflows you set up to understand and respond to customers, putting the information they need directly in front of them as quickly as possible.
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Flow XO is the perfect toolset for any business that wants to ensure their interactions with their customers are as efficient, effective and intelligent as possible.Ī chatbot provides a means for a customer to communicate with a business in a fast and reactive way, avoiding extensive email chains, phone calls and enquiry forms.